Refund and Return Policy
Refund and Return Policy
Last Updated: December 2024
At Hair You Care, your satisfaction is our priority. We accept returns and offer refunds and exchanges on eligible items.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all tags attached
- Returned within 14 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Wigs that have been worn, washed, or altered
- Items marked as "Final Sale"
- Items without original packaging or tags
How to Request a Return
- Contact us at support@hairyoucare.com within 14 days of receiving your order
- Include your order number and reason for return
- Wait for return authorization and shipping instructions
- Ship the item back in its original packaging
Refunds
Once we receive and inspect your return:
- Refunds are processed within 5-7 business days
- Refunds are issued to the original payment method
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer
Exchanges
We offer exchanges for different sizes, lengths, or colors (subject to availability):
- Contact us to request an exchange
- Ship the original item back to us
- We will ship your new item once the return is received
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery
- Include photos of the damage
- We will provide a prepaid return label
- Full refund or replacement will be issued
Contact Us
For any questions about returns or refunds, please contact us at support@hairyoucare.com
